Cloudline's smart ticketing functionality streamlines your order workflows with a digital ticket rail, organising your visitors' orders chronologically to reduce wait times and complaints and enabling your teams to prioritise accordingly.

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Smart tickets also enable your teams to:

• Accurately predict and communicate wait times to guests through the order and pay system so they can maximise their time at your attraction.
• Help your teams view order distribution to delegate more efficiently in peak hours and reassign resources during quieter periods.
• Capture restaurant performance metrics over time which you can view in Cloudline's intuitive dashboards, highlighting any issues or strengths within your teams and informing your recruitment strategy.

It's likely that the menus at your food and beverage outlets are dynamic and ever-changing, especially during peak periods. Use Cloudline's Kitchen Display System to easily manage all of your menus from a single place and make amends, add items or remove options at the click of a button.

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The menu manager also enables your teams to:

• Update menu pricing, availability and descriptions in real time, maximising your revenue during peak periods and avoiding disappointment regarding unavailable items.
• Create and store seasonal menus to reduce admin overheads. Easily switch between options using the KDS to give your teams and visitors full visibility of your current offering.
• Implement menu bundles, meal deals, upsells and side dishes from any device, to increase revenue and efficiency at your food and beverage establishments.

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Long wait times are one of the key reasons for customer complaints and negative online reviews for leisure and hospitality businesses. Use the Cloudline KDS dynamic wait time system to keep your customers up to date on their orders and let them go about enjoying their day while you prepare their food.

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The built-in wait time tracker also enables you to:

• Digitally display wait times to visitors, providing frequent updates on their order and informing them when their food is ready for collection, so they can reduce wasted time at your attraction.
• Reduce time spent dealing with visitor enquiries regarding their orders by communicating stages via the app.
• Minimise refunds requested by guests who don't want to wait for their order, or have other activities booked at your venue.
• Monitor restaurant performance for service level assurance via Cloudline's comprehensive reporting tools, allowing you to see where you're winning and where you can improve team productivity.

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Easily switch between cook to order or pre-prepared kitchen workflows to keep your kitchens running smoothly. Cloudline's Kitchen Display System provides a flexible, efficient way to manage your processes and ensure accurate and timely delivery of orders to your visitors.

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The interchangeable batch preparation and cook to order modes enable your teams to:

• Monitor prepared inventory levels according to current demand and replenish or pause as required.
• Give chefs an enhanced overview of their order backlog and allow any undersupply to be addressed in advance, rather than delaying orders.
• Switch between modes quickly depending on demand and staffing levels, use your KDS to operate your kitchen in the most efficient way possible during peak and quieter times.

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We understand that you may be running several different systems to operate your food and beverage outlets, so Cloudline has been designed so that you can integrate your POS of choice to the Cloudline Kitchen Display System (KDS), to create a seamless experience for both your teams and your visitors.

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Cloudline's POS Integration also enables your teams to:

• Seamlessly send orders from your existing POS or EPOS into the Cloudline Kitchen Display System to get your kitchen operating efficiently.
• Use Cloudline's smart ticketing functionality to create a digital ticket rail and take advantage of advanced kitchen performance tracking.
• Leverage order triaging to accelerate kitchen workflows and improve order accuracy.

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