Hotels

Boost Food & Beverage (F&B) revenue, improve service efficiency, and easily capture valuable data to create a guest experience that guests will love.

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Why use us?

These are some reasons why many people choose to use Cloudline.

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360° customer view

It's easy to make assumptions when it comes to what visitors want and need from your attraction. Use Cloudline's CRM to drill down into key guests and understand what they value most about your site. Eliminate undersubscribed events, make the most of your highest-performers and grow your business by making data-driven strategic decisions.

This also helps you:

  • Plan ahead and forecast revenue generated from different events, attractions and food and beverage outlets within your venue.
  • Measure the performance of new events or attractions and create test and learn plans to find the perfect offering for your audiences.
  • Support your customer service teams and understand where experiences could be improved.
  • Notify customers when their seasonal favourites are back in operation.

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Associated products

TESTIMONIALS
Our customers love us

NICK DE CANDOLE

Owner @Escapade Group

ThEIR PLATFORM AND TEAM HAVE DELIVERED EXCEPTIONAL VALUE

We began working with Cloudline in June 2020, both their team and platform have delivered exceptional value to our business over the period. The platform & app have been well received by our visitors with 9/10 stating it improved their visit.

January, 2022

PAUL BARRAN

Director
@Christchurch Golf Club

Implementation & Support Has Been Excellent

Cloudline has helped us expand our existing business and overcome a stagnation by enabling us to seamlessly sell more F&B to members and visitors through new digital channels at our driving range and golf club.

January, 2022

Ollie Greenhalgh

Founder @Openaire

wE GOT SET UP AND WERE SERVIng CUSTOMERS ON THE SAME DAY

We began working with Cloudline in August 2021 as a drop-in replacement for Dines. We got set-up, implemented a new feature needed for our workflow, and were serving customers on the same day. We had a great experience and look forward to operating our future events using their platform.

January, 2022

Caroline Cooney

Group Operations @Escapade Group

Always OFFERs FANTASTIC SUPPORT

Cloudline has been brilliant with the setup of this all and always offers us such fantastic support.

January, 2022

Any Questions? Get in touch!

If you have any questions about our product, company, or whether we can be of help to you, please don't hesitate to get in touch with us. Someone from our team will get back to you within 24 hours* with the information you need, or to organize a demo if appropriate.

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USE CASE

Maximise guest comfort and drive revenue with digital innovation

Boost Food & Beverage (F&B) revenue, improve service efficiency, and easily capture valuable data to create a guest experience that guests will love.

Book a discovery call
Get started

Why CHOOSE CLOUDLINE?
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Effortless digital transformation for hotels

Transform your hotel with modern digital tools that elevate guest experiences and streamline your operations.

Strengthen guest experience and drive revenue

Our platform is designed to optimise operations and create memorable guest experiences while driving increased revenue.

Order anywhere; from the pool, spa, or sunbed - reducing wait times and increasing F&B sales.

Dynamic menus with real-time updates ensure accurate offerings, flexible pricing and allowance tracking.

Tap-to-order room service with translated menus enhances convenience and boosts conversions.

Get started

Effortless integration and rapid support

Flexible API that integrates with popular Property Management Systems (PMS) like Oracle OPERA, Guestline, and Mews.

Rapid setup and onboarding, reducing lead times and avoiding disruption.

One-provider support ensures all technical issues are resolved swiftly and efficiently.

Get started

Increase revenue with
data-driven insights

Tap into the full potential of your hotel’s operations. We help capture and analyse guest data to optimise F&B sales and marketing efforts.

Boost F&B revenue by 32.7% with digital upselling and mobile ordering.

Real-time insights of behaviours enable smarter decisions on pricing, promotions, and stock optimisation.

Make agile adjustments to menu offerings, pricing, and availability, ensuring smooth operations during busy periods.

Get started

Enhance fan experience and drive revenue

Our platform is designed to streamline operations and help create unforgettable experiences while driving increased returns.

Mobile ordering from any seat, eliminating long queues at half-time and increasing F&B sales.

Easy navigation of the venue, with live updates on seat locations and amenities.

App notifications for instant updates on game highlights, merchandise and promotions.

Get started

Effortless integration and rapid support

Move your stadium to a digital-first environment with ease. We seamlessly integrate into your current infrastructure and can go live with minimal downtime.

Flexible API for integration with ticketing and retail systems.

Effortless setup and onboarding for a hassle-free experience.

One-provider support ensures all queries are resolved swiftly.

Get started

Increase revenue with data-driven insights

Tap into the full potential of your stadium’s operations. Our platform captures and analyses visitor data to optimise marketing and sales efforts.

Boost sales by 32.7% with targeted upselling and mobile purchasing.

Access detailed insights into fan behaviours, enabling smarter marketing decisions.

Real-time data allows for agile adjustments to pricing, inventory, and promotions.

Get started

Strengthen guest experience and drive revenue

Our platform is designed to optimise operations and create memorable guest experiences while driving increased revenue.

Order anywhere; from the pool, spa, or sunbed - reducing wait times and increasing F&B sales.

Dynamic menus with real-time updates ensure accurate offerings, flexible pricing and allowance tracking.

Tap-to-order room service with translated menus enhances convenience and boosts conversions.

Get started

Effortless integration and rapid support

Flexible API that integrates with popular Property Management Systems (PMS) like Oracle OPERA, Guestline, and Mews.

Rapid setup and onboarding, reducing lead times and avoiding disruption.

One-provider support ensures all technical issues are resolved swiftly and efficiently.

Get started

Increase revenue with
data-driven insights

Tap into the full potential of your hotel’s operations. We help capture and analyse guest data to optimise F&B sales and marketing efforts.

Boost F&B revenue by 32.7% with digital upselling and mobile ordering.

Real-time insights of behaviours enable smarter decisions on pricing, promotions, and stock optimisation.

Make agile adjustments to menu offerings, pricing, and availability, ensuring smooth operations during busy periods.

Get started

SUCCESS METRICS

Driving tangible results

32.7%

Increase in F&B revenue

100%

Integration success rate

1 Day

Time to go live

Book a discovery call
Get started
Features
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Exceptional tools for seamless hotel operations

We equip your hotel with innovative features designed to enhance guest satisfaction and optimise F&B and room service operations.

Mobile order & pay

Allow guests to order food and drinks from any location within the hotel, reducing wait times and increasing sales.

Learn more

Dynamic menu updates

Instantly adjust pricing, offerings, and availability in real-time, ensuring guests always have an up-to-date view of what’s available.

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Real-time order tracking

Notify guests of order status and expected delivery times, improving satisfaction and reducing unnecessary staff queries.

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Seamless PMS integration

Connect Cloudline to your existing hotel management systems, ensuring smooth operations and accurate billing for F&B orders charged to guest rooms.

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Custom delivery options

Offer flexible delivery services to rooms, poolside, or any location on the property, ensuring guests are always well-served.

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Data-driven insights

Leverage analytics to understand guest preferences and optimise menu decisions, pricing, and promotions to drive more sales.

Learn more
View all features

“We began working with Cloudline in June 2020, both their team and platform have delivered exceptional value to our business over the period. The platform & app have been well received by our visitors with 9/10 stating it improved their visit.”

Nick De Candole
Owner @Escapade Group

HOW CAN WE HELP?

Frequently Asked Questions

How quickly can we implement Cloudline in our business?

You can go live with Cloudline in just one day. With your images and content ready, our team ensures a swift and seamless setup process.

Do guests need to install anything to access Cloudline?

No installation is necessary. Guests can access Cloudline directly through a QR code, although the app is available for download if preferred.

Can Cloudline integrate with our existing systems?

Absolutely. Cloudline features a robust integration API that works alongside most existing systems, ensuring a smooth transition and functional synergy.

Is it possible to use only specific features of the Cloudline platform?

Yes, Cloudline is highly customisable. The visitor app only shows the functionalities you choose to use, automatically hiding any disabled features.

What support does Cloudline offer post-implementation?

We provide comprehensive support with a single point of contact for all your app-related issues, ensuring your queries and needs are addressed promptly.

How does Cloudline help in improving our revenue?

Our platform encourages digital upselling and optimises menu interactions to increase order volumes. Additionally, the data captured allows for strategic decision-making to boost overall revenue.

How does Cloudline handle dietary information and allergens?

Cloudline displays detailed dietary information, catering to specific dietary needs and preferences, and simplifies allergen tracking to comply with health and safety standards.

What measures does Cloudline take to ensure data security?

We prioritise your data security by adhering to the highest industry standards, ensuring all guest and business data is processed and stored securely.

Are you ready to transform your guest management experience?

Join Cloudline to modernise customer experiences and boost revenue. Book a discovery call today to amplify efficiency and elevate guest experiences.

Get in touch

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effortless guest management.

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Order & PaySession BookingePos SystemEventsInteractive MapsPromotion Notices

Use Cases

Leisure & Amusement ParksGolf Clubs & Driving RangesSports StadiumEntertainment Venues

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