Session Booking
Easily manage your experiences, events and activities with bookable sessions. Manage visitor distribution throughout your attraction and avoid long queues leading to dissatisfaction.
Why choose Cloudline?
Cloudline has years of experience in generating tangible results for businesses through an innovative, modular and customisable app – here’s why our customers trust us to accelerate the growth of their business:
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Automated session creation
Reduce the need for staff members to manage session bookings and payments through physical POS systems at your attraction, so that you can use your resources where they're most needed.
Quick and easy booking
Enable users to book sessions around your attraction in as little at two taps, with timeslots and capacity regulation to keep things running as smooth as possible.
Visitor marketing data collection
Collect valuable data on how your visitors interact with your attractions and experiences, to optimise your marketing and re-engagement strategies and ensure that your visitors return time and time again.
One tap sign-up for visitors
With just one tap, your visitors can access Cloudline's Progressive Web App to book and pay for sessions from wherever they are in your attraction – no need to download anything from the App Store.
Easy and secure payments
Eliminate the need for physical POS systems at payable, ticketed experiences and bookable sessions - users can make purchases at the click of a button through their mobile devices using Apple Pay or Google Pay.
First class customer support
Your visitors are our visitors. Cloudline offers same day support for when things don't go as planned.
No Installation
No one likes to download apps that'll only be used once. Your visitor experience app is a lightweight mobile web page that can be launched through a QR code, menu, receipt or web URL.
Optimised for performance
We believe innovation is at the heart of every business' long-term success. That's why we're constantly rolling out and testing new features to optimise your operations.
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Improve Guest Experience
Eliminate long queues with Cloudline's self-serve session booking system. Guests choose a time slot and can freely enjoy your attraction without having to wait in line. Session booking with e-tickets enables you to batch visitors into timed sessions for popular experiences & activities, allowing you to manage capacity and avoid oversubscribed events leading to dissatisfaction.
Session booking helps you improve guest experience by:
- Taking payments in advance through Cloudline's online payment system, eliminating the need for a physical POS and team members to manage this process. Visitors can pay with Apple Pay or Google Pay quickly and easily from their device.
- Displaying number of slots available at events and activities so that your visitors can select a session that suits their schedule, without the risk of wasting their valuable time in long queues or attending an oversubscribed event.
- Capturing customer data that can inform your business decisions. See which events and activities are most and least popular and plan your resources and scheduling accordingly.
Manage & Update
Manage your session bookings with Cloudline's easy to use session manager. The reservation system is fully customisable, so you can amend existing sessions, remove unpopular activities or add new events quickly and simply, without the need for complicated web development or third-party assistance.
The session manager module also enables you to:
- Configure peak and off-peak schedules to maintain realistic capacity levels and manage visitor distribution throughout your attraction.
- Verify, amend or cancel visitor bookings as required to optimise efficiency and attendance levels at your venue.
- Enforce safety restrictions such as height and health conditions ahead of time, reducing disappointment at your attractions.
- Set pricing for your sessions so that you can maximise your revenue during peak periods or promote underperforming activities with price reductions or discounts.
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Streamline Operations
Ease capacity pressures with timed sessions to streamline your operations. Easily plan breaks and switchovers for your teams to ensure you never experience downtime or cause inconvenience for your visitors.
Timed sessions are also proven to be operationally better for:
- Managing staff levels and rotas to optimise productivity and reduce the need for a physical session booking POS, so that your team can be reassigned to more pressing tasks.
- Keeping capacity at your events and activities consistent, with minimal downtime and no overcrowding, decreasing queue times and increasing customer satisfaction.
- Ensure the safety of your guests by reducing crowds at your attractions and easing the pressure on your health and safety teams.
Reduce Overheads
Minimise operational expenditure by automating slow and manual processes, enabling your teams to focus on tasks that drive your business forward. Use Cloudline's session booking module to give your visitors the power to plan their day and explore information about your events, activities and attractions at their own pace, with minimal staff intervention required.
Session booking enables you to reduce overheads by:
- Eliminating the need for PDQs, physical POS or mobile payment terminals to secure session bookings and take payments.
- Enforcing height and safety requirements ahead of time so your teams can speed up entry to your attractions and avoid visitor disappointment and delays upon arrival.
- Removing the need for printed materials like tickets and physical informational documents, helping you to reduce your environmental impact as well as your overheads.
TESTIMONIALS
Our customers love us
NICK DE CANDOLE
ThEIR PLATFORM AND TEAM HAVE DELIVERED EXCEPTIONAL VALUE
We began working with Cloudline in June 2020, both their team and platform have delivered exceptional value to our business over the period. The platform & app have been well received by our visitors with 9/10 stating it improved their visit.
January, 2022
PAUL BARRAN
Implementation & Support Has Been Excellent
Cloudline has helped us expand our existing business and overcome a stagnation by enabling us to seamlessly sell more F&B to members and visitors through new digital channels at our driving range and golf club.
January, 2022
Ollie Greenhalgh
wE GOT SET UP AND WERE SERVIng CUSTOMERS ON THE SAME DAY
We began working with Cloudline in August 2021 as a drop-in replacement for Dines. We got set-up, implemented a new feature needed for our workflow, and were serving customers on the same day. We had a great experience and look forward to operating our future events using their platform.
January, 2022
Caroline Cooney
Always OFFERs FANTASTIC SUPPORT
Cloudline has been brilliant with the setup of this all and always offers us such fantastic support.
January, 2022
Any Questions? Get in touch!
If you have any questions about our product, company, or whether we can be of help to you, please don't hesitate to get in touch with us. Someone from our team will get back to you within 24 hours* with the information you need, or to organise a demo if appropriate.
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