Sentiment Analytics
Consistently deliver exceptional guest experiences through sentiment analysis and automation.
Why choose Cloudline?
Cloudline has years of experience in generating tangible results for businesses through an innovative, modular and customisable app – here’s why our customers trust us to accelerate the growth of their business:
First class customer support
Your visitors are our visitors. Cloudline offers same day support for when things don't go as planned.
Visitor marketing data collection
Collect valuable data on how your visitors interact with your attractions and experiences, to optimise your marketing and re-engagement strategies and ensure that your visitors return time and time again.
Optimised for performance
We believe innovation is at the heart of every business' long-term success. That's why we're constantly rolling out and testing new features to optimise your operations.
No Installation
No one likes to download apps that'll only be used once. Your visitor experience app is a lightweight mobile web page that can be launched through a QR code, menu, receipt or web URL.
Experience Rescuing
Identify and action events based on customer sentiment, giving you an opportunity to rescue underperforming experiences before they leave. This can be configured from one-off discount codes to any engagement you would like to make under specified circumstances.
Sentiment Optimisation
At peak operation consistency for customers is key. We help you ensure your guests get to the experiences that will maximise their overall satisfaction and ensure their future return. We do this utilising modern user experience techniques, seamlessly incorporated into the natural visitor flow.
Uncover areas for growth
Identify patterns within the performance of your onsite teams and experiences enabling you to inform business decisions, fine tune operations and achieve your business objectives.
Customer Profiling
Collect Visitor Information
Collect your visitor information transparently while your customers enjoy your resort with no extra effort on your visitors part.
Safe & Secure
Your customer data is incredibly important and valuable. We help you treat it that way so you can be fully compliant while helping your visitors feel in control of their data.
Actionable Insights
Indentify information about your visitors so that you can offer a superior experience. Curate your menu, adjust your opening times, plan appropriate staffing requirements for busy periods.
TESTIMONIALS
Our customers love us
NICK DE CANDOLE
ThEIR PLATFORM AND TEAM HAVE DELIVERED EXCEPTIONAL VALUE
We began working with Cloudline in June 2020, both their team and platform have delivered exceptional value to our business over the period. The platform & app have been well received by our visitors with 9/10 stating it improved their visit.
January, 2022
PAUL BARRAN
Implementation & Support Has Been Excellent
Cloudline has helped us expand our existing business and overcome a stagnation by enabling us to seamlessly sell more F&B to members and visitors through new digital channels at our driving range and golf club.
January, 2022
Ollie Greenhalgh
wE GOT SET UP AND WERE SERVIng CUSTOMERS ON THE SAME DAY
We began working with Cloudline in August 2021 as a drop-in replacement for Dines. We got set-up, implemented a new feature needed for our workflow, and were serving customers on the same day. We had a great experience and look forward to operating our future events using their platform.
January, 2022
Caroline Cooney
Always OFFERs FANTASTIC SUPPORT
Cloudline has been brilliant with the setup of this all and always offers us such fantastic support.
January, 2022
Any Questions? Get in touch!
If you have any questions about our product, company, or whether we can be of help to you, please don't hesitate to get in touch with us. Someone from our team will get back to you within 24 hours* with the information you need, or to organise a demo if appropriate.
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